Privacy Policy

BIG O TREE SERVICE LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://bigotreeservice.com or contact us for tree services.

1. Information We Collect

Information You Provide Directly

When you fill out a contact form, estimate request, or emergency form, we collect:

• Full name
• Phone number
• Email address
• Property address or city
• Type of service requested
• Message or description of your needs
• Preferred dates or times for service

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent
• Referring website or search query
• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiry or estimate request
• Schedule and coordinate tree service appointments
• Send you service confirmations and follow-up communications
• Send occasional tree care tips or seasonal reminders (only if you subscribe)
• Improve our website and understand how visitors use it
• Comply with legal obligations
• Protect against fraud and unauthorized use

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Your Information

We may share your information with trusted third-party services that help us operate our business, including:

• Email service providers (for sending confirmation and follow-up emails)
• Database services (for storing form submissions securely)
• Analytics providers (Google Analytics — aggregated, anonymized data only)

All third-party providers are contractually obligated to keep your data confidential and use it only for the services they provide to us.

We may also disclose your information if required by law, court order, or to protect the safety and rights of our customers or the public.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

We use:

• Essential cookies — required for the site to function properly.
• Analytics cookies — Google Analytics to understand how visitors interact with our site. You may opt out at tools.google.com/dlpage/gaoptout.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), secure database storage with row-level security, and limited access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain contact and estimate form submissions for up to 3 years to support service follow-up, warranty, and business records. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us (see Section 9).

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information below. We will respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us: